Return & Refund Policy

Your satisfaction matters to us. We want you to love your Baghaul bag, and we're here to help if something isn't right.

Eligibility for Return/Exchange

• Returns or exchanges are accepted only if the product received is damaged, defective, or different from what was ordered.
• Requests must be raised within 24 hours of delivery, with an unboxing video or clear photos as proof.
• The item must be unused, in its original packaging, with all tags and accessories intact.

Non-Returnable Cases

• Change of mind after delivery is not eligible for return.
• Bags that have been used, altered, or damaged by the customer cannot be returned.
• Slight variation in color due to screen/lighting differences is not considered a defect.

Refund Process

• Once your return is received and inspected, we will notify you of the approval status.
• Approved refunds are processed via bank transfer/original payment method within 5–7 business days, or store credit can be offered instead.
• Exchanges (same item, different color/piece) are processed once the returned item is received.

How to Request a Return

• Simply message us on WhatsApp at baghaul.pk with your order number and reason for return, along with photos/video.